Effective Date: 29/03/2023

This Privacy Policy (“Privacy Policy”) deals with the protection of Your privacy while You use our website (the “Product”), located at frequentseas.com (or your active domain).

The Product is owned and operated by:

FrequentSeas
400A Shute Harbour Road
Airlie Beach, QLD 4802
Australia

We are committed to protecting Your privacy while You use the Product.

This Privacy Policy applies only to the Product. The Product may contain links to other websites or applications. If so, this Privacy Policy does not apply to those external websites or applications.

We collect certain information from users of the Product. This Privacy Policy explains what information we collect, how we use it, and Your rights in relation to it.

By continuing to use the Product, You acknowledge that You have had the opportunity to review and consider this Privacy Policy and that You agree to it. You consent to the use of Your information as described. If You do not agree, please do not use the Product.

1. DEFINITIONS

“Company IP” includes all content, layout, design, colours, appearance, graphics, imagery, copyrights, trademarks, trade secrets, patents and other intellectual property contained in the Product.

“Content” means any text, images, video, audio or information published on the Product.

“Effective Date” means the date this Privacy Policy comes into force.

“Goods” means any goods provided by or through the Product.

“Items” means the Product, Goods, Services, Content and Materials collectively.

“Materials” means any documentation, information or resources provided by Us in connection with the Product.

“Parties” means You (the user) and Us (FrequentSeas).

“Personal Information” means information obtained from You in connection with Your use of the Product.

“Product” means the website and all associated pages and content located at frequentseas.com.

“Services” means any services provided by or through the Product.

“Third Party Links” means links to websites or content not controlled by Us.

“Us”, “We”, “Our”, “Owner” refers to FrequentSeas, including employees, agents and representatives.

“You”, “Your” refers to the user of the Product.

“Your Content” means any content submitted by You to the Product.

2. INTERPRETATION

a. Unless the context requires otherwise:
i. Words importing one gender include all genders.
ii. Singular includes plural and vice versa.
iii. References to persons include companies and organisations.
iv. Headings are for convenience only and do not affect interpretation.
v. Each Party must do all things reasonably necessary to give effect to this Privacy Policy.
vi. An obligation not to do something includes not permitting it to be done.

3. INFORMATION COLLECTED AND HOW IT IS COLLECTED

a. We may collect information through automatic tracking systems (such as browsing behaviour).

b. We may collect information You voluntarily provide (such as when signing up, making enquiries or purchases).

c. Certain features require Personal Information, including but not limited to:
i. Making purchases
ii. Receiving notifications about events or promotions

d. Additional information such as billing details and addresses may be required for purchases.

4. COOKIES

a. Cookies are small files stored on Your device to collect browsing information.

b. Cookies do not access information stored on Your device.

c. Cookies help us improve functionality and user experience.

d. You can manage cookies through Your browser settings. Disabling cookies may affect Product functionality.

5. STORAGE AND SECURITY OF INFORMATION

a. While no online system is completely secure, We take reasonable steps to protect Your Personal Information.

b. We use appropriate physical, electronic and managerial safeguards to prevent unauthorised access, disclosure or loss.

6. COMBINING INFORMATION

We do not combine or aggregate Your Personal Information with other personal data held by Us.

7. HOW YOUR INFORMATION IS USED

We may use Personal Information for purposes including:
i. Order fulfilment
ii. Customer service
iii. Improving the Product and services

8. MERGER, RESTRUCTURE OR SALE

a. Our business may be merged, restructured or sold.

b. In such cases, Personal Information may be transferred as part of the transaction.

9. EMAIL OPT-IN / OPT-OUT

You may opt out of email communications at any time using unsubscribe links or by contacting Us directly. We will comply as soon as reasonably practicable.

10. ACCESSING, UPDATING AND CORRECTING INFORMATION

a. You may request access to Your Personal Information.

b. You may request corrections or updates.

c. Requests can be made using the contact details below.

11. CHANGES TO THIS POLICY

a. We may update this Privacy Policy at any time.

b. Changes apply only to information collected after the effective date unless consent is obtained.

c. Continued use of the Product confirms acceptance of changes.

12. COMPLAINTS

a. We take customer satisfaction very seriously. If You have a complaint in relation to Our handling of Your Personal Information, We will endeavour to handle it promptly and fairly. For Your information, an overview of Our complaints handling procedure is as follows:

b. Any complaints are forwarded to Our complaints officer for review. We aim to review all complaints within 7 days of receiving them (although this cannot be guaranteed). If necessary, the complaints officer may then refer the complaint to another section within Our organisation for consideration. If further information is required, We may contact You to request that information. If We accept fault in relation to the complaint then We will propose a resolution (which may or may not be the same as any resolution proposed by You). If We do not accept fault, then We will contact You to advise You of this. We aim to complete this entire process within 21 days, provided that We are provided complete information in the first place (although this cannot be guaranteed). However, if You do not provide complete information then this is likely to delay the handling of Your complaint.

c. All complaints should be provided in writing either by email or regular mail, using the contact details at the end of this privacy policy. Describe the nature of your complaint including any relevant dates, people involved, any consequences that have occurred, and what you believe should be done to rectify the issue. We will endeavour to respond within 21 days, although we cannot guarantee this.

III. If You are not satisfied with Our response to Your complaint, You may refer your complaint to the relevant external dispute resolution organisation in Your area.

14. Contact Us

You can contact Us about this Privacy Policy using the following details:

FrequentSeas
hello@frequentSeas.com.au
Ph: +61 0409 663 125
400A Shute Harbour Road, Airlie Beach, 4802